About Robert C. Davis and Associates

Robert C. Davis and Associates (RCDA) is not just another training and consulting company. We are a change agent that helps clients achieve their goals and sustain their success.

Our company effectively inspires and manages change by focusing on the most important element behind achievement and sustainability—people. In addition to the nearly 30 years of experience Bob Davis brings to the table, we have made a significant investment in our team. We do not save money or cut corners by hiring inexperienced, less talented people who can’t make the RCDA methodology work. Everyone on our team has the talent, experience and skills to get out on the floor with your people to:

• Interact
• Understand
• Teach
• Persuade
• Model
• Inspire

It’s what Change Achieve Sustain is all about. It’s why we don’t put people on the front line who can’t get the job done.

Bob Davis, Founder and President

"The sun coming in through the window will, over time, fade the fabric of the furniture in the room. If one takes the same amount of energy and focuses it through a magnifying glass at a spot on the fabric, that fabric will burst info flames in a matter of minutes. This focusing of energy is what RCDA brings to an organization. We are not distracted by the events of the business day that distract our clients-the 10 o'clock executive meeting that runs over, the endless string of mandatory conference calls, the personnel issues, production issues, building issues, phone issues and more. We are focused on one thing and one thing only: changing the behaviors to achieve and sustain significantly better results."

- Bob Davis

Bob Davis is an expert in training and coaching for customer retention and sales in customer contact centers. His long track record of successes with Robert C. Davis and Associates and with a national training and consulting organization spans more than 25 years. More