Return on Investment

If you are a media company of any size operating a customer contact center, don’t settle for declining circulation and sales. Let Robert C. Davis and Associates show you how to earn dramatically higher profits by having a quality conversation. Every customer. Every call.

Better Bottom Lines. By changing cultures, our programs have generated millions of dollars for our clients. RCDA achieves dramatic bottom-line improvement by providing situation analyses, strategic sales model and call-flow development, training and coaching for call center personnel and management, and custom-created programs for dramatic improvements in sales, customer service and customer retention.

Our clients have received a solid return on investment with Robert C. Davis and Associates programs. You can click here to read more detailed project summaries. Also, we have provided a few snapshot examples below:

• A company increased its vendor transfer rate from three percent to 25 percent. At $5 per transfer, it meant millions to the organization’s bottom line.
• A newspaper publisher boosted its average EZ Pay conversion on inbound calls to six percent. This also was a multimillion-dollar ROI.
• Our approach is proven to boost customer retention—what would a 45% conversion of inbound cancellations (saves) mean to your company? Our approach has made numbers like these a reality, not just a lofty aspiration. And this has brought millions of dollars to our clients’ bottom lines.
• An outbound retention group now gets 3.4 saves per hour per rep on requested permanent stops, up from one save per hour per rep before our program was implemented. That’s a 240-percent increase.
• Every call that comes into your organization has sales potential. What is your sell-in rate now? What would it mean to increase it by 10 percent? That’s precisely the kind of results we’ve helped other clients achieve—and sustain.