What we do

Robert C. Davis and Associates provides situation analyses, strategic sales model and call-flow development, training, coaching and follow-up to companies worldwide operating major customer contact centers. Our largest client base is major media (newspaper, Internet and cable) organizations. With custom-created programs, we help each client company dramatically improve performance in areas including sales, customer service and customer retention. Our programs have added millions of dollars to our clients’ bottom lines.

The world has changed significantly for organizations that rely on customer call centers to generate revenue. We can no longer be passive telemarketers or order-takers. Now more than ever, customers are aware of competitive opportunities.

You probably are already keenly aware that it is far more cost effective to keep an existing customer that to attract a new one. And we know that every call that comes into your customer contact center is a potential sales opportunity that needs to be handled in a world-class way.

Let’s explore what Robert C. Davis and Associates can do to help you retain more customers and maximize every sales opportunity that comes your way.